Refund Policy
Thank you for shopping at Polerino. We appreciate your business and want to ensure you have a clear understanding of our refund and returns policy for digital products.
Understanding Digital Products
All products sold on polerino.com are digital goods (ebooks) that are delivered electronically via instant download. Due to the nature of digital products, which are accessible immediately upon purchase and cannot be “returned” in the traditional sense, our refund policy differs from physical goods.
No Refunds on Downloaded Digital Products
We do not offer refunds or returns on digital products once they have been successfully downloaded or accessed. This is because:
- Digital files are instantly accessible upon purchase
- Once downloaded, the content cannot be “returned” or removed from your possession
- We cannot verify deletion of digital files from your devices
Exceptions: When Refunds May Be Issued
While we maintain a strict no-refund policy for downloaded digital products, we understand that exceptional circumstances may arise. We may consider issuing a full or partial refund in the following situations:
1. Technical Issues
If you experience technical problems that prevent you from accessing or downloading your purchased ebook, such as:
- Broken or corrupted download links
- File format issues that make the ebook unreadable
- Technical errors on our end that prevent successful delivery
2. Incorrect or Missing Content
- You received a completely different ebook than what you ordered
- Significant portions of the ebook are missing or unreadable
- The ebook description was materially misleading about the content
3. Duplicate Purchase
- You accidentally purchased the same ebook twice within a short timeframe
4. Non-Delivery
- You completed payment but never received the download link or access to your purchase
How to Request a Refund
If you believe you qualify for a refund under one of the exceptions listed above, please contact us within 14 days of your purchase date:
Email: contact@polerino.com
Please include in your request:
- Your order number or transaction ID
- The email address used for purchase
- The title of the ebook(s) in question
- A detailed description of the issue you’re experiencing
- Screenshots or supporting documentation (if applicable)
We will review your request and respond within 2-3 business days. If your refund is approved, we will process it within 5-7 business days to your original payment method.
Refund Processing Time
Once a refund is approved:
- Credit Card: 5-10 business days (depending on your card issuer)
- PayPal: 3-5 business days
- Other Payment Methods: Processing times may vary
Before You Purchase
To help ensure you’re satisfied with your purchase, we encourage you to:
- Read the product description carefully – Review all details about the ebook including format, length, and content overview
- Check file format compatibility – Ensure the ebook format is compatible with your reading device or software
- Review any available previews – If available, preview sample pages or chapters before purchasing
- Contact us with questions – If you have any questions before purchasing, email us at contact@polerino.com
EU and UK Consumer Rights
If you are a consumer located in the European Union or United Kingdom, you have the right to withdraw from this contract within 14 days of purchase without giving any reason.
However, please note that you will lose your right of withdrawal if:
- You have downloaded or accessed the digital content with your express consent
- You acknowledged that you will lose your right of withdrawal upon downloading
By completing your purchase and downloading our digital products, you explicitly consent to immediate performance of the contract and acknowledge that you lose your right of withdrawal once the content is accessed.
Contact Us
If you have any questions about our Refund and Returns Policy, please don’t hesitate to contact us:
Polerino Customer Support
Email: contact@polerino.com
Website: polerino.com
We are committed to providing high-quality digital products and excellent customer service. Your satisfaction is important to us, and we will work with you to resolve any legitimate issues with your purchase.
Policy Updates
We reserve the right to update or modify this Refund and Returns Policy at any time. Changes will be effective immediately upon posting to our website. Your continued use of polerino.com following the posting of changes constitutes your acceptance of such changes.